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Harapan Utama Prima - Harapanutama.co.id

Products & Services

Managed Service Outsourcing

We design and provide overall Telecom Network Maintenance Outsourcing Services (MS) for our customer using the latest technology and adopting the best industry methodologies and best practice and also skilled resources to ensure that the network achieve excellence performance.

We have Dynamic Team that consist of highly qualified and experienced Professionals including Senior Management team, Consulting Engineers, Project Managers, Operational Service Manager, Service Supervisor, Technical Specialist (BSS/OSS) Engineer, Field Operation Engineer, CME Technicians, Operation Service or Project Administrator and Logistic & Facility Officer.

Our Managed Services Framework Structure:

  • Senior Management Team
  • Performance Services Management
  • Quality & Policy Control
  • Work Order Management System
  • Network Operation Center
  • Helpdesk 24×7
  • Service Coordinator and Project Administration
  • Cluster and Field Maintenance Team for :
    • Corrective Maintenance Services
    • Preventive Maintenance Services
    • Permanent /Mobile Genset Services
  • Rectification Service Team
  • Site Acceptance (ATP) Team
  • Integrated Management :
    • Spare part management
    • Site management
  • Field Vehicle Administration
  • Procurement and Logistic Management
  • Human Resources and Training Administration

Our current Managed Services contracts managing thousands of Telecom sites from key Telecom Operators and Vendors in Indonesia.

With it proven track record and achievements in the industry, we have substantial ability to provide the best in class services and support to our customer for their network performance excellency and development plan.

Other Service

Managed Service Outsourcing

We provide professional service for network maintenance and infrastructure management to a number of telecommunication operators and vendors

Network Performance & Optimization Services

Maintaining a stable network is a must for every operator. This can be achieved through continuous network optimization and regular fine tuning in order to ensure network quality performs at its optimal performance.

Network Deployment - Roll Out Services

In line with customer network growth in telecommunication technology, our experienced team of engineers can assist customer to rapidly expand and upgrade their network